Privacy Policy

Effective Date: 6 May 2025
Company Name: Tec Ceramics
Registered Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Email: sales@tecceramics.co.uk

1. Introduction

Tec Ceramics is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our website or contacting us.

By using our website, you agree to the practices described in this Privacy Policy.

2. What Data We Collect

We may collect and process the following types of personal data:

  • Full name

  • Email address

  • Telephone number

  • Company name (if applicable)

  • Delivery and billing address

  • IP address and browser details

  • Any personal information provided through our contact form, email, or other interactions

3. How We Use Your Data

Your personal data may be used for the following purposes:

  • To respond to your inquiries or requests

  • To process and deliver orders

  • To provide you with product or service-related information

  • To improve our website and customer service

  • To send marketing emails (only if you have opted in)

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Performance of a contract – to deliver goods or services

  • Legal obligation – to comply with UK and EU law

  • Legitimate interest – to improve our services and website

  • Consent – for marketing communication (only if explicitly agreed)

5. Cookies

We use cookies to enhance your experience on our site, track website traffic, and improve usability. You can manage your cookie preferences via your browser settings or our cookie consent banner.

For more information, please refer to our Cookie Policy.

6. How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, disclosure, or misuse.

Only authorised personnel have access to your personal data, and we ensure that any third-party service providers we use also comply with strict data protection obligations.

7. How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Contact form submissions: up to 12 months

  • Invoices and order details: 6 years (legal obligation)

  • Marketing data: until consent is withdrawn

8. Your Rights

You have the following rights under the UK GDPR and EU GDPR:

  • The right to access your personal data

  • The right to correct or update inaccurate information

  • The right to request the deletion of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw your consent at any time

To exercise these rights, please contact us at sales@tecceramics.co.uk.

9. Sharing of Data

We may share your data with trusted third-party service providers (e.g. delivery couriers, payment processors) to fulfil our obligations. All such providers are bound by data protection agreements.

We do not share your data for advertising or unrelated purposes.

10. Transfers Outside the UK/EEA

If we transfer data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK ICO or European Commission.

11. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated “Effective Date”.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Tec Ceramics
Unit A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
📧 Email: sales@tecceramics.co.uk